I have heard that West Elm's furniture is poor quality. Is it true?
Does anyone have any experience with the durability of their furniture? I have been told their furniture is not wood but cheap particle board covered with a thin fake wood veneer and almost all pieces need to be assembled. Their prices are high for build it yourself though. I do not want to waste my money.
I have never heard of them and when I did a search found multiple complaints. I would also try the Better Business Bureau first. I love to find a good deal on furniture but I do not the hassle sometimes associated. If they are that inexpensive than which part did they make cost cuts and if it is an import how hard will it be to get parts or service? There is places with good quality products that are inexpensive.