I am sick and tired of calling Tech Support or customer service for either a computer related or equipment related problem to find out the person thats going to help me is someone who speaks really bad English to the point where i cant understand them, I dont feel like i need to struggle with trying do deciypher what the hell there trying to say to me, am I the only one who cant take this anymore?
Also the company’s outsourcing the work to other country’s are taking Jobs away from us, Tech support jobs pay 30-40k per year out where I live and to some people that s pretty good money, I Feel these company’s are stabbing us in the back. I purchased this product in America so should I not get American help if there is a problem with it ? Just so everyone knows, this is not a prejudiced remark, my non American GFdoes notlike the outsource support they get either.would it be rude for me to ask the tech or customer service person on the phone to transfer me to someone i can understand?
I am fully aware to the fact that outsourcing is cheaper for companys, but thats sort of going against what they call the (American Dream) whats next will companys like dell say=Hey lets put this PC together with ToothPicks because its cheaper. so what if it breaks down when the customer takes it out of the box, they can just call our outsourced cutomer support for help.

You have a valid point, and it wouldnt be rude at all to ask to be transferred back to an american contact. I tried to order a laptop once and was giving out a simple name--we'll just say "Mary Smith" as the mail-to address. I had to spell it, repeat it, spell it again...The laptop was delivered to "Nirya Zolt", I kid you not. Thank goodness my postal carrier kinda knew Mary was waiting for her delivery!

I hate it when they're used for cold-calling "This is Grace Kelly from **** Computers, we're calling today to offer you..." I interrupt them and say "Grace Kelly was the Princess of Monaco and she died, who is this REALLY???" I've had Abraham Lincoln call me, Lacie Peterson (that was a hard one to listen to, I cut her off really short and informed her to change her name)...The best one was a man whose name was "Mary Worth".

Jobs have been outsourced to India & China: Do we get a quality service or we don't have any choice left?

It is their accent or the knowledge or understanding to address the technical issues and find the solution in a timely manner that bothers you?

For a good understanding of why American jobs are going overseas, just look at the product of our public schools.