Yeah, I agree with the other poster. As a friend, you can search the phone books, internet, or other channels and help her or them attain an attorney. Unless thye are a non-english speaking family and you are their translator, the family that this happened
to has to be the one to obtain an attorney. Often times cps and dss cases take a long time, and in my state of North carolina, their just aren't enough of attorneys who are willing to take on a cps case. The typical cps case take anywhere from 12-18 months and most attorneys simply don't have the time. Especially if you go and get a public defender. My advice to you is to help the fmaily search for a domestic or family law attorney in your area. I wish you and them the best of luck! If what you are saying is all true, then it sounds like you have a case against cps.
Again, good luck!